Know the shape, the timeline and the price before you commit.
Every engagement is one of seven shapes, each with a typical timeline, a fixed set of outputs and a price quoted after one call.
Seven ways we work with clients
Timelines are typical, not guaranteed. A busy interview calendar or a slow host can add a week, and we tell you when it does.
Research sprint
2 weeks
Customer or staff interviews, or desk research when interviews aren't possible.
A findings deck and a written build, wait or no recommendation.
Anyone about to spend on a build, a lease or a launch.
Prototype
3–4 weeks
A decision already made, plus access to a handful of real users.
A clickable prototype tested with those users.
Founders who need to show something before engineers get involved.
Sprint + prototype
5–6 weeks
A question and a rough idea.
Findings deck, recommendation and a tested prototype.
Owners who want to go from "should we?" to "here's what to build" in one run.
Fractional product owner
Monthly, part-time
A build already running, and nobody on your side owning it.
A groomed backlog, a roadmap and someone who says no to scope creep.
Small companies who can't justify a full-time product hire.
Website
2–3 weeks
Your services, your photos and a call about who the site is for.
A fast service site with analytics and search set up, on a host you control.
Service businesses whose site is slow, dated or missing.
Website audit
1 week
The URL of your existing site.
A scored technical report and a prioritised fix list.
Anyone who suspects their site is holding them back.
Local SEO setup
2 weeks, then optional monthly
Your business details, service area and listings access.
Listings, citations and on-page basics set up and verified.
Businesses that serve a neighbourhood and don't show up in its searches.
Fixed price for fixed scope
Every price comes out of the 30-minute call, in writing. We don't publish prices because two research sprints rarely need the same number of interviews.
Sprints, prototypes, websites, audits and local SEO setup are fixed price. The scope is written down before you pay. If it changes, the price changes in writing too.
The fractional product owner and the optional local SEO follow-on are monthly. Stop at the end of any month.
No hourly rates, no "starting from" numbers and no tiered packages.
Thirty minutes, and you leave with a scope
You describe the situation
What you're trying to build, open or fix, and what's already been tried. No deck needed.
We ask the awkward questions
Who's the customer, what would make this a no, and what happens if you do nothing.
We name the shape and the timeline
One of the seven above, or a plain "you don't need us for this".
You get a written scope
A page with the outputs, the typical timeline and a fixed price, within a couple of days.
Before you book
What happens after the first call?
Within a couple of days you get a written scope: what we'd do, what you'd receive, the typical timeline and a fixed price. If it fits, we book a start date. If it doesn't, keep the scope; it's useful on its own.
Can we start small?
Yes. A website audit is one week and a research sprint is two. Both stand on their own, and both tell you whether a bigger engagement is worth it.
Do you work remotely, or outside Vancouver?
Yes. We're based in Vancouver and work with clients across Canada remotely. Interviews and workshops run over video.
Who owns the deliverables?
You do. Findings decks, briefs, prototypes, site code and accounts are yours once the invoice is settled. Take a brief to any developer or a site to any host.
What don't you do?
We don't build e-commerce stores and we don't run paid ads. If those are what you need, we'll say so on the call and point you elsewhere.
Book the call, describe the problem, and we'll tell you which shape it is.